FAQ

 

About Us

Is Thomas Lee woman-owned? +

Thomas Lee is owned by Elizabeth Zook, a full-time working mother with three wonderful children. Elizabeth leads a team of dedicated operations and marketing professionals who are all working mothers.

Do you offer fabric swatches? +

Yes! Free swatches of signature percale are available by request. Your swatch card includes both our white and ivory percale fabrics.

We do not offer swatches of other fabrics.

Where are your percale sheets made? +

We start with 100% Supima cotton grown in the southwestern United States, which is then sent to India, where our manufacturing partner is located. Since the beginning, this woman-owned textile manufacturer has worked with us to create our hand-crafted, small-batch cotton percale. Together, we reimagined the textile manufacturing process from start to finish, eliminating harsh chemicals, using wind-power and recycled rainwater, and focusing on quality without compromising our ethical or product standards. The result is our signature percale bedding.

Where is your cotton grown? +

Our cotton is grown in the southwestern United States, supporting over 5000 American farms.

We only use 100% Supima cotton grown in the United States when creating our comfortable, breathable cotton sheets. Starting here, we use only the longest and strongest fibers that can be spun into stronger, finer yarns. Using the highest quality fibers, we're able to produce an extremely smooth and supple weave that’s breathable and luxurious.

How long will my percale sheets last? +

With proper care, your percale sheets will last for years. One of the best things about our percale bedding is it will get softer and more comfortable with repeated laundering.

Do you have a catalog of Thomas Lee products? +

No, we consider our website our catalog.

Do you have a retail store? +

No, we do not have a brick-and-mortar retail store. You can always order through our website at thomasleesheets.com or if you’re looking for a more personal experience, call 1-877-866-5331, Monday through Friday, from 8 am until 5 pm EST and one of our representatives will be happy to assist you.

Does your bedding ever go on sale? +

While our heirloom-quality percale is an incredible value every day, on occasion, we do offer discounts to customers on our email list.

 

Our Percale

What thread count are your percale sheets? +

Our percale is true 500 thread count, meaning 500 threads per square inch.

Companies claiming higher thread counts often use inferior thread that has been plied together before weaving. This practice leads to inflated claims on thread count and creates a fabric woven with a higher quantity of lower-quality threads. For example, “1,000” thread count sheets are often made by twisting four inferior threads together to create a single thread the size and quality of one of Thomas Lee’s. Their real thread count is actually 250, just half that of Thomas Lee’s signature percale bedding.

Do you offer fabric swatches? +

Yes! Free swatches of signature percale are available by request. Your swatch card includes both our white and ivory percale fabrics.

We do not offer samples of other fabrics.

What is PerfectCale®? +

PerfectCale® is the trademark we use for our signature cotton percale sheets and pillowcases. PerfectCale® bedding is offered exclusively by Thomas Lee.

Why is there a color difference between the sheet set I bought this year and the one I bought five years ago? +

The natural color of cotton varies from year to year. More sun, less rain, and harvest time all affect the natural color of the cotton we use. Because we don’t use harsh chemicals or dyes, you may notice a color variation from year to year, but never a change in quality.

Does Thomas Lee offer colored percale bedding? +

No. At Thomas Lee, we prefer not to use the heavy dyes necessary in producing some colors, maintaining the comfort and durability of our beloved percale bedding. We've also found that our most requested colors are white and ivory, perfect for achieving that "hotel" bed feel at home.

That said, if you're still craving color, our bamboo sheet collection does offer expanded color options.

Where is your cotton grown? +

Our cotton is grown in the southwestern United States, supporting over 5000 American farms.

Are your sheets organic? +

No, Thomas Lee’s percale bedding is OEKO-Tex certified and finished naturally.

Oeko-Tex is an independent testing and certification system that tests textiles in all stages of manufacturing to ensure human health and safety as well as the Earth’s. Oeko-Tex institutes monitor textiles to ensure they are free of over 100 nasty, harmful chemicals that other bedding may contain and other bodies are not regulating.

Oeko-Tex is a voluntary certification that is more stringent than required by most governments. It tests products through all stages of the manufacturing lifecycle, from raw materials to finished products. They must determine the optimal handling of wastewater and emissions, chemical management, waste management, and fair working conditions. This certification must be renewed every year.

Are your percale sheets Oeko-Tex certified? +

Yes! Oeko-Tex is an independent testing and certification system that tests textiles in all stages of manufacturing to ensure human health and safety as well as the Earth’s. Oeko-Tex institutes monitor textiles to ensure they are free of over 100 nasty, harmful chemicals that other bedding may contain and other bodies are not regulating.

Oeko-Tex is a voluntary certification that is more stringent than required by most governments. It tests products through all stages of the manufacturing lifecycle, from raw materials to finished products. They must determine the optimal handling of wastewater and emissions, chemical management, waste management, and fair working conditions. This certification must be renewed every year.

Do Thomas Lee’s percale sheets contain formaldehyde or other harsh chemicals? +

No, Thomas Lee percale bedding is OEKO-Tex certified and finished naturally, without formaldehyde or other harsh chemicals.

What is included in a percale sheet set? +

A sheet set consists of a flat sheet, a fitted sheet, and two pillowcases. The California King and King sets include two King pillowcases, and the Queen and Full sheet set include two standard/queen pillowcases. The sets are hand-packed at our headquarters, and we cannot make substitutions. We offer flat sheets, fitted sheets, and pillowcase sets that can be ordered separately to help you create a bed that sleeps like a dream.

What size sheets are available? +

Our cotton percale sheets are available in Full, Queen, King, Split King, and California King sizes.

Our bamboo sheets are available in Twin, Queen, King, and California King sizes.

Are your sheets too big for a Tempur-Pedic mattress? +

No. We know from personal experience that Thomas Lee percale sheets are an excellent fit on a Tempur-Pedic mattress.

How deep are your fitted sheets? +

The pockets on our percale fitted sheets are 18 inches deep, which will accommodate most of today's thicker mattresses. Because of the high-quality elastic sewn around the entire perimeter of our fitted sheet (not just in the pockets), they can easily stretch to fit a wide range of mattress depths.

The pockets on our bamboo fitted sheets measure 15 inches deep.

Tip: When making your bed, be sure to tuck any surplus fabric at the edge between the mattress and the box spring for the most secure fit.

Can I substitute different pillowcase sizes in a percale sheet set? +

No, not at this time. Sheet sets are hand-packed at the factory, and we cannot make substitutions within a set. We offer flat sheets, fitted sheets, and pillowcase sets that can be ordered separately to help you create a bed that sleeps like a dream.

Do you offer sheets for adjustable mattresses? +

Yes! Our signature percale is available in a split King set for adjustable beds.

Do you offer sheets in twin sizes? +

Yes, our bamboo sheets are available in twin sizes in white. We do not offer our percale sheet sets in a twin at this time.

 

Care Guide

Should I wash my new sheets before sleeping on them? +

Congratulations, you’re about to sleep like a dream! While it's not absolutely necessary, we recommend washing your percale bedding before its first use. Follow our care instructions, and we're sure that you'll be amazed.

Will Thomas Lee sheets wrinkle? +

Yes, and we love those comfortable wrinkles! The only way to make a fabric "wrinkle-free" or "wrinkle-resistant" is to incorporate a stiffer yarn like polyester into the fabric or treat the fabric with a resin, like formaldehyde, during the finishing process. In addition to all those chemicals, that wrinkle-free magic comes with an unpleasant, rough texture and reduced durability.

How do you wash percale bedding? +

When laundering your Thomas Lee sheets, use the cold wash cycle on your machine. Any popular laundry detergent will do; remember to use only 1/4 to 1/3 the recommended amount of detergent. Too much soap will make your sheets feel scratchy, and we can't have that!

We recommend a cold water rinse and a second rinse cycle, if possible.

Never use chlorine bleach or fabric softeners. Bleach weakens the cotton fibers, and your Thomas Lee sheets are naturally soft.

What type of detergent is best for washing percale bedding? +

You can use any popular laundry detergent if it doesn’t include fabric softener. We recommend using 1/3 to 1/4 of the recommended amount of detergent and adding an extra cold rinse cycle. Too much detergent can leave your sheets feeling scratchy.

Should I bleach my percale bedding? +

Never! Bleach weakens the cotton fibers.

How do you dry percale bedding? +

Tumble dry on low or warm. Avoid using high heat to dry your linens because it will "cook" the sheet fibers and cause them to lose their natural softness. Remember to skip the dryer sheets; your sheets are naturally soft.

Remove your sheets promptly at the end of the drying cycle and smooth them while folding. You can also iron while your linens are still damp using the cotton or linen setting on your iron.

Can I use fabric softener when washing my sheets? +

Never! Fabric softener leaves a waxy build-up on the cotton fibers, and your sheets are naturally soft.

Can I iron my sheets? +

Sure! Feel free to iron, but most of the time, removing them promptly from the dryer and hand smoothing them on the bed works like a charm.

Can I wash my down comforter at home? +

We do not recommend home laundering a down comforter. Standard detergent can adhere to the down, leading it to clump together and damage your bedding. For the best results, take your down comforter to a professional launderer with the experience and the know-how required to care for down products.

Once laundered, consider investing in a duvet cover to offer an added layer of protection for your comforter. A duvet cover is far easier to care for and will prolong the life of your comforter.

 

Orders

I am having problems placing my order. +

Please give one of our friendly service representatives a call at 1-877-866-5331, Monday through Friday, from 8 am until 5 pm EST. They'll be happy to help you!

Do you offer gift cards? +

Yes. Our gift cards are available online and are delivered via email.

Do you offer gift wrapping? +

Not at this time.

Do you offer a physical gift card? +

No, we do not mail a physical gift card. Your gift card will be delivered instantly via email.

 

Shipping

Do you ship to P.O. boxes? +

No. We ship using UPS, and they do not deliver to P.O. boxes.

How much is shipping? +

We offer free ground shipping on orders over $200 to anywhere in the lower 48 United States on all orders.

Do you ship to Alaska and Hawaii? +

Yes, for a small fee.

Do you ship internationally? +

No. At this time, we ship only to U.S. destinations.

How long will it take for me to receive my order? +

Standard shipping times* will depend on your location.

East of the Mississippi River, you can generally expect delivery within 2-4 business days of your order date.

In the Central U.S., expect delivery within 4-5 business days of your order date.

In the Western U.S., you should receive your order in 5-7 business days of your order.

We also offer 2nd-day air delivery for an extra charge.

*While the above guidelines are met or exceeded in most cases, we cannot offer guaranteed delivery by a certain date.

When will my order be shipped? +

We aim to ship all orders within two business days of your order date.

 

Returns

What is your return policy? +

Please inspect your order and notify us immediately of any damages, size discrepancies, or errors upon receipt. Mistakes happen, and we'll make it right!

Thomas Lee will honor returns within 30 days of the purchase date, and we do not accept used or laundered returns. Items must be returned in like-new condition in their original packaging with tags attached.

We do not refund shipping costs.

We cannot accept returns of items damaged through normal wear and tear or gift cards.

How do I return my purchase? +

To make a return, please visit our Returns Center and simply enter the email address associated with your purchase, or your order number and shipping address zip code to initiate the return.

Do you offer free returns? +

You may return items via mail using the carrier of your choice or a prepaid shipping label provided by Thomas Lee. When using our prepaid label $7.00 will be deducted from your refund.

Is an order slip required for a return? +

No order slip is required, as long as your returned product has its original tags and packaging intact and you use the return shipping label we provide.

Do I need to return the product in its original packaging? +

Yes. In order for your item to be eligible for a return it must arrive in the original packaging, unwashed and with the tags intact.

What should I do if I receive the wrong product? +

After starting your return, select ‘received wrong item’ under ‘reason for return’, and proceed through the exchange process. Your preferred item will ship to you right away.

Where can I find my return shipping label? +

Once you initiate your return through our Returns Center, you’ll receive step-by-step instructions and a return shipping label which will also be sent to your email.

How long does it take to ship an exchange? +

We ship exchanges immediately, even before we receive your return.

What is an Instant Credit and how do I use it? +

After you move through the return steps online, you’ll receive a temporary credit equal to the value of the returns you’re sending back. You can use this credit to make a new purchase, and it ships right away. If you do not use the credit, your original payment method will be refunded as usual.